Contrary to the above review, Orwin Cottage is a much loved family holiday home and we, as owners, are disappointed to learn that these guests were dissatisfied with the condition of the facilities in the cottage.  We make careful consideration each year, at the end of the holiday season, to decide upon which repairs/renewals/upgrades are necessary for the coming new season in order to keep the cottage looking fresh and well cared for.
 
With reference to the areas highlighted in the review we would reply as follows:
 
The floor by the door is completely dry and is marked due to a historical problem with water penetration which was resolved in March 2011.  The cooker hood is fitted with a carbon filter and therefore does not require to be vented.  The kitchen units were inspected very recently and no issues were identified with the fitting.  The torn arm covers on the conservatory chairs have been removed and the bathroom will be inspected immediately to determine whether there are any problems with possible dampness or leaks. We can only apologise that the housekeeper did not check the bedroom furniture adequately for previous guests forgotten belongings.
 
However, we employ the Arran Team to property manage Orwin Cottage, to ensure that good standards are maintained throughout the season and they are always available at their office in Brodick to assist all our guests with all issues that may arise during their stay.  It is unfortunate that these guests did not take advantage of the excellent service they provide.
 
We welcome any comments and/or suggestions that enhance our guests comfort during their stay in the cottage.